To our esteemed customers:
To ensure the efficient and stable operation of diesel generator sets, our company will strictly follow the ISO quality management system standards, combine 20 years of industry service experience, build a full life cycle service system, and promise to provide the following after-sales services for your company with the core values of "technological leadership, rapid response, and transparent service".
1. Service system architecture
1.1 Unified management mechanism
① Establish a dedicated maintenance service center, coordinate national technical service resources, and implement a dual track management system of "first inquiry responsibility system" and "time limited completion system".
② Establish customer exclusive service files to record equipment operating parameters, maintenance history, and technical support records.
1.2 Service response standards
Service type | Response time | On-site time limit | Applicable scenarios |
Emergency fault | ≤ 15 minutes | ≤ 12 hours | Full stop fault / Safety hazard |
Routine repair | ≤ 30 minutes | ≤ 24 hours | Performance degradation / Non critical faults |
Technical consultation | Instant response | Remote support | Consultation / Routine maintenance needs |
2. Technology Empowerment System
2.1 Periodic maintenance service
Preventive maintenance: During the warranty period, conduct an annual inspection to provide early warning of potential faults.
2.2 Technology Empowerment System
Provide "theoretical+practical" dual module training, covering:
① Unit start stop specifications and safe operation
② Daily inspection and basic fault diagnosis
③ Energy saving and consumption reducing operation skills
2.3 Warranty Policy
The warranty period is 12 months or 1000 operating hours after equipment acceptance (whichever comes first)
2.4 The units and supporting equipment sold by our company are within the warranty period. If the equipment is repaired by the user under normal use (excluding vulnerable parts for daily use, human damage, incorrect operation, and negligent maintenance), our company will provide free repair and bear the travel expenses incurred as a result; After the warranty period expires, our company will maintain tracking and regular inspection services for the equipment purchased by the user. If the user experiences a malfunction during normal use, our company will only charge for the cost of replacement parts, travel expenses, and a small amount of repair costs.
2.5 Value added services
Free provision of noise reduction solution design for computer rooms
3. Service supervision mechanism
3.1 Implement a "24-hour follow-up service completion" system to evaluate service quality
3.2 Public complaint channel: 028-87447228
Hereby promise!
24-hour after-sales service hotline: 400-855-2256
Sichuan Hexin Hengye Electrical Equipment Co., Ltd.
